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If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
King’s Fine Food reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to www.kingsfinefood.co.uk, to understand our practices.
Access to King’s Fine Food.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Licence for website access
King’s Fine Food grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of King’s Fine Food. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of King’s Fine Food.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising King’s Fine Food's or trademarks without the express written consent of King’s Fine Food. Any unauthorised use terminates the permission or license granted by King’s Fine Food.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of kingsfinefood.co.uk as long as the link does not portray King’s Fine Food, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any King’s Fine Food logo or other proprietary graphic or trademark as part of the link without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not King’s Fine Food, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of King’s Fine Food or its content suppliers and is protected by United Kingdom and international copyright, authors rights and database right laws. The compilation of all content on this website is the exclusive property of King’s Fine Food is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of King’s Fine Food or our software suppliers and is protected by United Kingdom and international copyright and authors rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without King’s Fine Food’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without King’s Fine Food’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without King’s Fine Food's express written consent.
This section deals with conditions relating to the sale of products by King’s Fine Food to you.
When you place an order to purchase a product from King’s Fine Food, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Online Payment is made via the third party 128SSL payment gateways provided by HSBC and Worldpay. When you select your payment option, you are bound to the terms and conditions of these providers in addition to those laid out in this article.
Orders with a total weight over 2kg are delivered by courier to the address of your choice anywhere on the U.K mainland. The price for this service is £12.72. Orders weighing less than this will be dispatched by Royal Mail ‘Signed For’ Service.
All orders received before 11am on normal working days are guaranteed next day delivery.
If the item(s) are being delivered to an address that is not the billing address, then we require the delivery address in full, including postcode, and a delivery contact telephone number.
Your right to return goods is governed by the U.K’s Distance Selling Regulations 2000.
You have your right to cancel, as per the Distance Selling Regulations 2000, on our non-food products. You have seven working days from taking delivery of such goods in which to notify King’s, in writing, of what you wish to return. We will then issue you with a returns authorisation number. However, due to the nature of the majority of King’s goods, your right to cancel does not extend to food produce.
It remains your responsibility to ensure that all goods are returned to King’s promptly, securely and in a saleable condition, and pay all postage costs in doing so.
Upon receiving returned items that meet the above conditions we will issue you with a refund, minus original shipping costs, to the format in which you paid within 30 days.
16. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
We verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
When ordering goods from King’s Fine Food for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from King’s Fine Food, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Please note that Caviar and Foie Gras cannot be exported outside of the European Union Mainland.
King’s Fine Food does not sell products for purchase by children. If you are under 18, you may use King’s Fine Food.co.uk only with the involvement of a parent or guardian.
21. Electronic communications
When you visit King’s Fine Food.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
King’s Fine Food.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. King’s Fine Food.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
23. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
24. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
26. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England and Wales.
27. Our details
King’s Fine Food is the trading name for L & J King Ltd, registered in the UK 04776669
This website is owned and operated by King’s Fine Food.
You can contact us by visiting www.kingsfinefood.co.uk/contactus